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Scheduling Coordinator

Job Title: Scheduling Coordinator

Department and Team: Academic Operations, Data Team

Job Type: Permanent, full time

Reports to: Data Team Manager

Update Date: December 2017

 

Position Summary

The incumbent for this position should be a responsible, focused and organized individual who will be managing all aspects of course scheduling tasks in the data team, to ensure smooth and organized tutoring service operation.

 

Job Duties and responsibilities

  • Provide scheduling support for Free Trial and/or Academic Programs.
  • Manage tutors’ availability on the Learning Management System (LMS) for Free Trial and/or Academic Programs as required.
  • Handle scheduling related Freshdesk tickets for Free Trial and/or Academic Programs.
  • Arrange temporary or permanent sub tutors on a timely manner.
  • Manage and update the scheduling related tracking sheets accordingly.
  • Prepare daily monitoring sheet of all sessions.
  • Other duties as assigned.



 

Qualifications:

Required

  • Combination of 1+ year customer service or administrative related experience
  • Intermediate to advanced computer skills including Internet, email, Word, Excel, Google Sheets
  • Excellent verbal and written communication skills; Ability to form and maintain genuine connections with others
  • Attention to detail and great organizational skills
  • Ability to handle multiple high-priority tasks simultaneously (good multitasking skills)
  • Ability to work in a fast-paced environment and work under pressure

 

Desired

  • Experience with Learning Management System
  • Academic background or work experience in e-Learning or education industry
  • Data analysis ability

Compensation

  • $35,000 Salary
  • Bi-weekly office snacks and open office environment
  • Friday employee lunches provided

If you're interested in this position, please apply directly.

 

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